If a tracking issue occurs, it is likely the result of a connection break between the course file and the system due to a temporary loss of internet connection. In most cases, restarting your machine helps. You could also try to clear your web cache/browser history to solve the issue.
Instructions to clear your cache, cookies, and browser history.
For our professional courses, please be assured that you will not be disadvantaged or turned away from the face-to-face day of the course if you have not completed your online learning/pre-course multiple-choice-questionnaire. However, do let your Centre Course Administrator know of the problem you’ve experienced. You will have a further 120 days access to the content, from the course date. Please take advantage of the extended access and try to complete the online learning.