If a tracking issue occurs, it is likely the result of a connection break between the course file and the system due to a temporary loss of internet connection. In most cases, restarting your machine helps. You could also clear your web cache/browser history to solve the issue.
View instructions on how to clear your cache, cookies, and browser history.
For our professional courses, please be assured that you will not be disadvantaged or turned away from the face-to-face day of the course if you cannot complete the pre-course online learning or pre-course assessment for any technical reason. However, do let your Centre Course Administrator know of the problem you’ve experienced. You will have 120 days of post-course access, and we encourage you to take advantage of the extended course access.