If a tracking issue occurs, it is likely the result of a connection break between the course file and the system due to a temporary loss of internet connection. In most cases, restarting your machine helps. You could also try to clear your web cache/browser history to solve the issue.
For our professional courses, please be assured that you will not be disadvantaged or turned away from the face-to-face day of the course if you have not completed your online learning/pre-course multiple-choice-questionnaire. However, do let your Centre Course Administrator know of the problem you’ve experienced. You will have a further 120 days access to the content, from the course date. Please take advantage of the extended access and try to complete the online learning.