Online Learning Platform(s) FAQs

Support for RCUK LMS, RCUK Learning Portal, GIC VLE.

What are the system requirements for using RCUK’s online learning platforms?
Our online learning platforms will run on the below minimum hardware specifications. However, the faster your computer, the better the performance.   ...
Tue, 21 Nov, 2023 at 5:12 PM
How can I access the online learning platforms?
For quick and easy access to our all our online learning platforms, go to our main website - www.resus.org.uk and select ‘Login’ in the top right as ind...
Tue, 21 Nov, 2023 at 5:14 PM
How do I reset my password?
You can reset your password to our online learning platforms using the ‘Forgotten password’ link found on the login page. If a valid username (email) has...
Tue, 21 Nov, 2023 at 5:14 PM
Why can’t I login?
When trying to log in, please double-check that: you are on the correct platform, and you are using the email address that was registered on the platf...
Tue, 21 Nov, 2023 at 5:14 PM
Why do I have the wrong details on my account?
When completing your profile page, personal data (e.g. name) may be automatically pre-populated by the browser. This usually happens if you are using a s...
Tue, 21 Nov, 2023 at 5:15 PM
How do I update my personal details?
You can edit your personal details (e.g. change your name or email) once you have successfully logged into your account.    Follow the relevant platfor...
Tue, 21 Nov, 2023 at 5:15 PM
Why can’t I open my module?
This issue is usually caused by JavaScript being turned off (disabled) in the web browser, and it is not specific or unique to our online learning platfo...
Tue, 21 Nov, 2023 at 5:16 PM
Why are the modules not loading after opening?
Our online learning platforms requires popups to be turned on (enabled) in the web browser. Most web browsers block popups by default, but you can enabl...
Tue, 21 Nov, 2023 at 5:16 PM
Why is the system not recording my progress?
If a tracking issue occurs, it is likely the result of a connection break between the course file and the system due to a temporary loss of internet con...
Tue, 21 Nov, 2023 at 5:16 PM
I have multiple accounts; can they be merged?
Please submit a ticket and include all the email addresses you may have used for your course attendance and enquiries. Please include your full name and ...
Tue, 21 Nov, 2023 at 5:33 PM