Online Learning Platform(s) FAQs

Support for RCUK LMS, RCUK Learning Portal, GIC VLE.

What are the system requirements for using RCUK’s online learning platforms?
Our online learning platforms will run on the below minimum hardware specifications. However, the faster your computer, the better the performance.   ...
Wed, 3 Apr, 2024 at 2:21 PM
How can I access the online learning platforms?
For quick and easy access to all our online learning platforms, please visit our main website - www.resus.org.uk.   On the top right side of the page, se...
Wed, 4 Dec, 2024 at 6:32 PM
Why can’t I login?
When accessing our online learning platforms, please double-check that: you are on the correct platform and you are using the email address that was regi...
Wed, 4 Dec, 2024 at 6:26 PM
How do I reset my account password
If you have an account on any of our online learning platforms, you can reset the password from the relevant platform’s login page.    For the RCUK LMS, ...
Wed, 4 Dec, 2024 at 6:33 PM
Why do I have the wrong details on my account?
When completing your profile page, the browser may automatically pre-populate personal data (e.g. name). This usually happens if you use a shared machine an...
Wed, 4 Dec, 2024 at 6:35 PM
How do I update my personal details?
Once successfully logged into your account, you can edit your details (e.g., change your name or email).    For the RCUK LMS: Go to https://lms.resus.or...
Wed, 4 Dec, 2024 at 6:57 PM
Why are the online modules not opening or loading?
These issues are mainly caused by web browsers turning off Popups and JavaScript, which are not specific to our online learning platforms. If these function...
Wed, 4 Dec, 2024 at 7:02 PM
Why is the system not recording my progress?
If a tracking issue occurs, it is likely the result of a connection break between the course file and the system due to a temporary loss of internet connec...
Wed, 4 Dec, 2024 at 7:11 PM
I have multiple accounts; can they be merged?
Please submit a ticket and include all the email addresses you may have used for your course attendance and enquiries. Please include your full name and ...
Wed, 4 Dec, 2024 at 7:12 PM